Welcome to the Support Knowledge Base

Here you can find solutions to previously resolved issues and get answers to frequently asked questions.

Browse articles by category

• Support Handbook
• General Questions
• Guides
• Troubleshooting Articles

Browse articles by product

DQC 

• Page:
  Find and Replace
• Page:
  Exporting Plans as XML
• Page:
  Supported Numeric Data Types
• Page:
  The Use of the Config.xml File in Workflows
• Page:
  Support of Arabic Characters in DQC
• Page:
  Data Type Conversions in DQC
• Page:
  Limitations of the Number of Entries in a Lookup
• Page:
  How to Add Predefined Templates for Expressions
• Page:
  Connecting to Content Management Systems like Documentum & Sharepoint
• Page:
  Monitoring the Status of a Running Job
• Page:
  Connecting to an External Version Control System
• Page:
  Performing SVN Commands Without Changing Perspective
• Page:
  Cannot Resolve DQC Home and Libraries Warning in the Web Console
• Page:
  Reject File in the Text File Reader Step
• Page:
  IDE Crashes After Hovering the Property in Any Step (EXCEPTION_ACCESS_VIOLATION)

DQD 

• Page:
  Records Inconsistencies in the Noncomplying Record Sample and the Graph in DQD
• Page:
  The Source System of DQD Web Application Is Not Visible After Logging in
• Page:
  DQD is Misaligned after Renaming a Filter
• Page:
  Rule is not Available as an Attribute in a Business Entity
• Page:
  How to Stop Running MDC Loads, Workflows and Threads
• Page:
  Necessary Configuration when Migrating to a New Server
• Page:
  DQD Web Application Not Displaying Issues
• Page:
  JDBC Authentication Error

DQIT 

• Page:
  Default Licenses Folder for Ataccama Products
• Page:
  Exception While Publishing Data: Issue Type Not Found in DQIT
• Page:
  Increasing the DQIT Bulk Transition Limit
• Page:
  How to Copy Entities among Issue Types in DQIT
• Page:
  DQIT Custom Fields are not Filled in
• Page:
  Necessary Configuration when Migrating to a New Server
• Page:
  java.io.EOFException with PostgreSQL Database

MDC 

• Page:
  The Difference Between Meta_last_mod_date and Source_timestamp in MDC
• Page:
  Finding the MDC Version Installed on the Server
• Page:
  How to Stop Running MDC Loads, Workflows and Threads
• Page:
  Configuring XMI Format for MDC Importing
• Page:
  Plan with a Cycle Throws an Error
• Page:
  Columns of the Online Service Not Visible when Reading Input via Jdbc Reader Step
• Page:
  How to Optimize Memory and Performance When Working on Bigger Plans

RDM 

• Page:
  Date Columns in RDM Show Different Time in Different Environments and Time Zones
• Page:
  Deleting Rows in RDM
• Page:
  Editing RDM Records Assigned to Inactive Users
• Page:
  Listing the Export Plans Along the Tables Used by a Plan
• Page:
  Publishing Large Amounts of Rows in RDM
• Page:
  Disabling Editing of Specified Columns in RDM
• Page:
  Differences in Column Order Between the Database and RDM Web Application
• Page:
  Rdm Extended Reader Step Does Not Return Proper Records when Using Timestamp Column
• Page:
  Information Message at a Start of Tomcat
• Page:
  Date Formats Import Requirements in RDM
• Page:
  Configuration Management in RDM
• Page:
  RDM Login Screen is Blank
• Page:
  Customizing RDM Notifications
• Page:
  Encrypting Passwords in DQC
• Page:
  Deleting Records from History in RDM

BDE 

• Page:
  Unable to parse Error on HORTONWORKS cluster
• Page:
  How to Optimize Memory and Performance When Working on Bigger Plans