Welcome to the
Ataccama Help Center

Dear Customer,
We have just migrated our support Service Desk to the Atlassian Cloud, due to Service Desk Server being deprecated by the vendor.

Please create a new Atlassian account before you log in to the new Service Desk for the first time. According to the common security best practices, we do not store any passwords unencrypted and your login credentials aren’t transferred.

To create a new account, choose Sign up when accessing the Service Desk for the first time. Once you complete the procedure, you can log in as usual.

You can access all your existing support tickets using the previously provided links as they will automatically redirect you to the new Service Desk.

We apologize for the inconvenience that this additional step might cause. We strongly believe you will appreciate the updated look and feel of the new Service Desk and future improvements that will make your support experience even better.

In case of any issues, please reach out to support@ataccama.com.

Thank you!